BEFORE YOUR APPOINTMENT

• All client appointments are confirmed approximately 7 days prior to the appointment via text message, email or both, depending on your profile. Please ensure your contact details are correct and up to date.

• If you need to change or cancel your appointment, please do NOT send a text message. Our system does not receive incoming texts, you must call or e-mail the salon. Please refer to our Cancellation Policy for more details on cancelling your appointment.

DURING YOUR APPOINTMENT

• Before coming in, do not use drugstore shampoo and/or products (i.e., Tresemme, Patene, Head & Shoulders etc!) These products leave a coating on the hair and we will NOT guarantee your service if your home care consists of non Aveda (or equally high quality) products.

• We do our best to protect your valuables and clothing while you are visiting with us but there are chemicals used for processing hair colour, so it is advisable that you leave all valuables such as earrings, fancy purses and expensive garment pieces at home or in your car. Salon Nine is not responsible for any damages including stains and lost or stolen items during your visit with us.

• We suggest arriving 15 minutes prior to your appointment to allow for proper check-in and preparation. Late arrivals can result in reduced or rescheduled service time.

• Feel free to bring something to snack on as appointments can be 3 - 5 hours long. We highly recommend stopping at The Tin Roof Cafe on your way in for an amazing latte, delicious sandwich, or treat. If you're craving something sweet we are walking distance to Holtom’s Bakery an Erin gem that deserves a visit! We do provide water, various teas and coffee throughout your appointment. We also have free Wi-Fi so bring your phone, iPad, or laptop.

• All appointments start off with a very thorough consultation before your service. We are very honest during our consultations about what is achievable in one session or in multiple sessions. Please be realistic with your expectations. If, during the consultation, we find that your hair history has compromised or damaged your hair, we reserve the right to cancel the appointment in order to keep the integrity of your hair. If you would like to meet with a team member to assess your hair before your appointment, please book the consultation service. It is a free of charge, no pressure service to go over your expectations, pricing and hair goals. We may also require our clients to sign a waiver form that releases Salon Nine and its staff from any liabilities or damages to your hair during your appointment with us.

• If you have a commitment after your service please let us know at the time of booking. Appointments done properly take time. We value your experience and do not want it rushed.

AFTER YOUR APPOINTMENT

• Please spend a moment to write a review of your experience with us at Salon Nine. Our priority is you leaving our salon completely satisfied. If you had an amazing experience with us, we'd love you to share it with the world. If, for some reason, you did not enjoy your service, we'd like to understand what went wrong and how we can help remedy the experience. We have several ways for you to share your experience. Please click on the following to visit our pages: Facebook, Google, Vagaro

• We highly recommend using professional Aveda products at home to maintain your investment. Our team is happy to provide recommendations to keep your hair looking and feeling it’s best between services. Highly-quality products are not cheap but they are worth it and when used appropriately will last far longer than any drugstore products will.

• When you’re taking a post hair selfie please tag us @salon.nine and use the hashtags #salonnineerin #nineerin Thank You!